At Zupet World, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you can apply for a return and refund by following these steps:
- Return Conditions
You can submit a return request within 30 days of receiving the item.
The item must be unused, undamaged, and in its original packaging with all tags, accessories, and instructions.
- Return Request
Please contact us via email, including your order number and reason for return.
We will respond within 1-2 business days of receiving your request, providing a return address and further instructions.
- Return Shipping Costs
Return shipping costs are usually borne by the customer unless the item is defective or incorrectly shipped.
We recommend using a trackable shipping method to ensure your return package arrives safely.
- Refund Processing
Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 3-5 business days.
Refunds will be processed through your original payment method and may take additional time to appear in your account, depending on your bank or payment platform.
- Special Circumstances
If you receive a damaged or incorrect item, please contact our customer service team promptly so we can process a replacement or refund for you.
Thank you for choosing Zupet World. We look forward to providing you with a better shopping experience!